FAQs

Are your products vegan?

Yes, all of our products are vegan and made without any animal-derived ingredients. We believe in offering skincare solutions that are both effective and compassionate, suitable for vegans and those who prefer plant-based products.

How long will it take to see results with your products?

The results can vary depending on your skin type and the specific product you're using. Typically, you should expect to see visible changes within 2-4 weeks of consistent use. However, some users report improvements in skin texture and appearance much sooner. Be patient and consistent for the best results!

What is the shelf life of your skincare products?

Our skincare products have a shelf life of 12 months unopened and 6 months after opening. For optimal preservation, store products in a cool, dry place, away from direct sunlight and heat.

How long does shipping take?

Shipping times vary depending on your location. Standard shipping is 4-8 business days. Please note that processing times (usually 1–4 business days) are in addition to the shipping time. Once your order ships, you’ll receive a tracking number via email.

What is your return/exchange policy?

Please refer to our return/exchange policy by clicking below.

www.thelobeauty.com/policies/refund-policy